JSME INGERSOLL RAND

O nás

Jsme mezinárodní společnost s americkými kořeny a zajišťujeme administrativní a finanční služby v industriálním sektoru. Naše brněnská pobočka se velmi rychle rozrostla. Z malého týmu 30 lidí je nás aktuálně přes 300, ale i přesto se snažíme distancovat od korporátní anonymity a následovat novodobé pracovní trendy. Jsme velmi různorodá komunita lidí s více než 35 národnostmi a nejméně 10 cizími jazyky. To však neznamená, že se občas rádi nesejdeme a nepobavíme se na společenských akcích, které se konají u nás v kanceláři i mimo ni. 

Pokud byste se o nás rádi dozvěděli více, můžete nás kontaktovat buď v sekci kontakt, nebo navštívit naše profily na sociálních sítích.

Jak fungujeme?

Pro lepší představu o nás a o tom, co děláme, se můžete podívat na jednotlivá oddělení a jejich role.

Týmy Accounts Payable zpracovávají veškeré přijaté faktury a zajišťují včasné splnění všech platebních závazků.

Týmy Accounts Receivable dohlížejí na všechny vystavené faktury. Kromě toho take analyzují úvěrová rizika zákazníků, aby jim byli schopni nastavit vhodné platební limity.

Tým Record to Report vede účty dlouhodobého majetku a účetní knihy.

Finanční kontroleři a analytici dohlíží na naše finanční výkazy a manažerské účetnictví.

Sales Coordinatoři zpracovávají objednávky našich zákazníků z celého světa, ověřují termíny dodání a dohlíží na celkový stav objednávky. Dále asistují obchodním manažerům v různých lokacích v případě jakýchkoliv dotazů. 

Menší, ale neméně důležitá oddělení

Pricing tým nastavuje cenovou politiku našich výrobků.

Procurement tým sjednocuje globální dodavatelskou síť a vyjednává pro nás lepší nákupní podmínky.

Master Data tým má na starosti vytváření a správu master dat týkajících se materiálu, dodavatelů a zákazníků.

VAT tým připravuje podklady pro daňová přiznání, kontroluje účty a spolupracuje s oddělením financí a Market Services.

Treasury tým komunikuje s bankovními úřady a plánuje toky finanční hotovosti.

Internal Audit tým vyhodnocuje efektivitu interních procesů a posuzuje dodržování firemních zásad.

Lidé

Noelia Rubio Senior Supervisor Customer Experience

Ve firmě Ingersoll Rand pracuji od roku 2019, tehdy jako Supervisor Customer Experience. Nedávno jsem byla povýšena na pozici Senior Supervisor Customer Experience, kde jsem zodpovědná hlavně za vylepšování zákaznické podpory pro lepší život našich zákazaníků a zaměstnanců. Jedním z největších benefitů v IR je dle mého názoru velmi přátelské a multikulturní prostředí, kde můžete pracovat s kolegy z celého světa a naučit se něco nového každý den. Navíc mi IR nabídlo příležost seberozvoje díky interním, extrením školením a příspěvkem na vzdělávání.

Indira Dzombic Senior Supervisor Customer Experience

Pro firmu Ingersoll Rand pracuji již 4 roky. Začínala jsem jako Sales Coordinator v roce 2018 a během 4 let jsem byla několikrát povýšena až na aktuální pozici Senior Supervisor Customer Experience, kterou si z celého srdce užívám. Vedení úžasného, oddaného a těžce pracujícího týmu je velmi naplňující. Práce s kolegy z celého světa s odlišnými zvyky a jazyky vás naučí něčeho nového každý den. Týmová práce je pro mě značně důležitá a jsem velmi ráda, že pracuji ve firmě, která toto podporuje. Na práci mě nejvíce baví projekty pro zlepšení procesů, protože změna k lepšímu je vždy uspokojující a můžete se konstatně zlepšovat.

Kate Ludik Accounts Receivable Coordinator

Po mé mnoholeté kariéře profesionální sportovkyně  jsem se rozhodla odejít a najít si práci v oboru financí. Konkrétně jsem hledala mezinárodní firmu, kde bych mohla být obklopena lidmi, kteří mluví různými jazyky a pochází z jiných kultur. Ingersoll Rand mi nabídl přesně to, co jsem hledala a i když pocházím z Mauriciuse, cítila jsem se hned vítáná. Dnes můžu mluvit francouzsky i anglicky každý den a pracuji s kolegy z celého světa.

Matúš Šiška VAT Accountant

Do společnosti jsem nastoupil v roce 2018. Od té doby se náš dvoučlenný tým rozrostl na šest lidí a převzali jsme různé odpovědnosti z celé Evropy. Každý den spolupracujeme s kolegy z různých zemí, používáme několik ERP systémů a implementujeme softwarová řešení, která by nám měla zjednodušit život. Nejvíc si ale cením lidí kolem sebe. Nejsou to jen kolegové, jsou to moji přátelé a jsem vděčný za každý den, který mohu strávit v jejich přítomnosti.

Gloria Adwoa Sarfoaa Akowuah Logistics Coordinator

Pro Ingersoll Rand pracuji jako Logistics Coordinator v AMT Simmern týmu. Pracuji jako „prostředník“ mezi našim skladem a zákazníky. Informuji je o statusu objednávky, asistuji při posílání objednávek, vytvářím faktury a další zajímavé aktivity. Rozhodla jsem se pracovat pro IR i z důvodu flexibility, kterou firma nabízí a tou je práce z domova. Pro mladého rodiče jako jsem já je balanc mezi prací a životem něco čeho si velmi cením. Za krátký čas jsem se toho při mé práci stihla mnoho naučit. Můj tým mě podporuje a vytváří příjemnou pracovní atmosféru, dokonce i když pracuji z domova. No a co se týče diverzity, IR může jít příkladem. Máme mnoho zaměstnanců z celého světa a je úžasné, jak se tady kultury promíchavají pod jednou střechou. Jsem ráda, že jsem se přidala k IR a je to zároveň místo, které mi pomohlo uvědomit si kde a co dělat s mou kariérou. Úspěšně jsem dokončila online kurz v logistice a doufám, že se toho ještě mnoho naučím a posunu se v osobním i kariérním životě.

Michaela Hrdličková Business Expense and M&A Coordinator

V Ingersoll Rand pracuji už čtyři a půl roku. Začala jsem na pozici Business expense administrator. Po čtyřleté zkušenosti na této pozici jsem dostala možnost a příležitost posunout se dál na pozici seniora. Od března letošního roku 2024 se moje pozice změnila a pracuji jako Business Expense and M&A Coordinator. Část povinností jsem předala ostatním kolegům a momentálně pracuji na projektech týkajích se nových akvizic. Jsem ráda za tuto možnost se dále rozvíjet a posouvat v rámci Ingersoll Rand.

Volná pracovní místa

Sales Coordinator with Italian

Place of Work: Veveří 3163/111, Brno - Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: Italian & English

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Provide on-ongoing communication/liaison link between the customer, field representative, the Sales Team and factory with regards to Orders, Inquiries, Quotations, and other commercial issues as appropriate
  • Process orders in SAP, ensuring correct pricing, profitability, and accuracy
  • Progress chase outstanding sales orders via manufacturing
  • Liaise with Manufacturing/Finance/Shipping/Stores regarding orders and enquiries
  • Organize debit/credit notes due to price changes, sales returns, etc.
  • Ensure that administrative procedures meet Company and customer standards
  • Liaise with other functions/facilities within the Company, customers and suppliers as required

WHAT IS IMPORTANT FOR US:

  • Secondary/University education
  • Communicative Italian and English
  • Ideally 2 years of experience in similar role
  • SAP/Salesforce or other CRM system experience is an advantage

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
  • LinkedIn Learning free access
  • Employee assistance program
Apply for the job

ESG Analyst

Place of Work: Veveří 3163/111, Brno - Žabovřesky
Employment Type: Full - time
Desired Education: Bachelor degree
Language Skills: English

At Ingersoll Rand, we foster inspired teams. Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency. We are looking for a dedicated ESG Analyst to join our team, to help drive our commitment to Environmental, Social, and Governance (ESG) excellence.

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Develop and maintain comprehensive process and control documentation for ESG reporting.
  • Create detailed narratives, flowcharts, and matrices that illustrate ESG data collection and reporting processes.
  • Ensure all ESG reporting complies with relevant standards and frameworks (e.g., GRI, SASB, TCFD).
  • Lead the planning and execution of assurance audits for ESG data, working closely with external auditors.
  • Prepare audit-ready documentation and ensure all ESG information is accurate and supported by evidence.
  • Identify and implement improvements in ESG data collection and reporting processes to enhance efficiency and accuracy.
  • Establish and monitor internal controls to ensure the integrity of ESG data.
  • Work closely with cross-functional teams (e.g., Finance, Compliance, Legal, Operations) to align ESG reporting with corporate objectives.
  • Participate in relevant industry groups and forums to exchange knowledge and stay informed about emerging trends.

WHAT IS IMPORTANT FOR US:

  • Minimum of 3-5 years of experience in ESG reporting, sustainability auditing, or a similar role.
  • Experience in process documentation and control environment management is essential.
  • Bachelor’s degree in Accounting, Finance, Sustainability, or a related field. Advanced degree or professional certifications (e.g., CPA, CFA, ACA, ACCA) preferred
  • Advanced level of the English language
  • Proficient in Microsoft Office applications including MS Excel,

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
  • Employee assistance program
  • LinkedIn Learning free access
Apply for the job

Accounts Receivable Coordinator for Collections with English

Place of Work: Veveří 3163/111, Brno - Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: English

The Accounts Receivable Coordinator will be responsible for customer credit or collections activity to ensure that customer debt is collected on a timely basis and that the relevant SAP ledgers are accurately updated.

WHAT WILL BE YOUR RESPONSIBILITIES:

Collections

  • Performs collections activity within the assigned portfolio of customers to ensure customer debt is collected on a timely basis.
  • Carries out a range of collections activity including customer dunning and direct communication with the customer
  • Updates the portfolio with relevant information obtained through external calls with customers and internal calls to sales and other company personnel.

Dispute Resolution

  • Identifies disputed items and drives their resolution via dispute calls
  • Communicates with dispute owners as needed
  • Other responsibilities as assigned or required.

WHAT IS IMPORTANT FOR US:

  • Communicative level of English
  • Strong math aptitude with attention to detail and accuracy.
  • Must possess strong organizational skills with the ability to multi-task and plan work/tasks daily, weekly, and monthly.
  • Understand general accounting procedures, billing processes, and financial reporting to accurately track invoices, record payments, and manage the accounts receivable preferred.
  • Basic knowledge of excel, especially pivot tables and VLOOKUP can make your life easier with the account administration
  • Experience with SAP / GetPaid is an advantage but not a must

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, Volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
  • LinkedIn Learning free access 
Apply for the job

Accounts Receivable Coordinator for Collections with English US

Place of Work: Veveří 3163/111, Brno - Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: English

The Accounts Receivable Coordinator will be primarily responsible for performing collection and disputes processes to ensure that the customer debt is collected on a timely basis and that the relevant SAP ledgers are accurately updated.

WHAT WILL BE YOUR RESPONSIBILITIES:

Collections

  • Performs collections activity within the assigned portfolio of customers to ensure customer debt is collected on a timely basis.
  • Carries out a range of collections activity including customer dunning and direct communication with the customer
  • Updates the portfolio with relevant information obtained through external calls with customers and internal calls to sales and other company personnel.

Dispute Resolution

  • Identifies disputed items and drives their resolution via dispute calls
  • Communicates with dispute owners as needed
  • Other responsibilities as assigned or required.

WHAT IS IMPORTANT FOR US:

  • Time flexibility (supporting US time zone)
  • Communicative level of English
  • Strong math aptitude with attention to detail and accuracy.
  • Must possess strong organizational skills with the ability to multi-task and plan work/tasks daily, weekly, and monthly.
  • Understand general accounting procedures, billing processes, and financial reporting to accurately track invoices, record payments, and manage the accounts receivable preferred.
  • Basic knowledge of excel, especially pivot tables and VLOOKUP can make your life easier with the account administration
  • Experience with SAP / GetPaid is an advantage but not a must

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
  • Employee assistance program
  • LinkedIn Learning free access
Apply for the job

Accounts Payable Coordinator with English

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time
Desired Education: Secondary education
Language Skills: English

The Accounts Payable Coordinator will be responsible for Accounts Payable activities including processing supplier invoices and employee expenses and ensuring that payments are made on a timely basis in line with company policy.

WHAT WILL BE YOUR RESPONSIBILITIES: 

  • New Account Creation: assist the business in the creation of new supplier accounts subject to the need to retain the required segregation of duties.
  • Management of existing supplier accounts: maintenance of existing supplier accounts subject to the required segregation of duties. Ownership of allocated supplier accounts and review regularly to ensure that the supplier accounts are understood and properly managed.
  • Document processing: processing of purchasing documents onto SAP including supplier invoices, employee expenses, and debit notes. Ensuring that processing is complete & accurately coded.
  • Policies & Procedures: assist with the development and review of accounts payable policies & procedures and adherence to them.
  • Supplier & other Payments: ensuring supplier, expense & other payments are made on a timely basis in line with company policy.
  • Dispute Resolution: resolution of supplier disputes working closely with the business including purchasing managers. Timely resolution of pricing & delivery queries to prevent suppliers from placing Gardner Denver on ‘stop’.
  • Reconciliations: regular supplier statement reconciliations ensuring SAP & supplier are reconciled and appropriate actions are taken to resolve reconciling items.
  • Other Duties: Other responsibilities as assigned or required.

WHAT IS IMPORTANT FOR US: 

  • Previous experience/education in the Finance area is an advantage
  • Advanced English is required (B2)
  • Attention to detail, meeting deadlines
  • SAP and Oracle experience is an advantage
  • Team player, eager to learn and see possible improvements in processes

WHAT WE OFFER: 

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
  • Employee assistance program
  • LinkedIn Learning free access
Apply for the job

Customer Account Specialist with German

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary/University education
Language Skills: English, German

The Customer Account Specialist will manage the customer experience in EMEIA by handling and supporting all operational transactions for Compression Technologies and Services businesses. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer. Management of assigned accounts.

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Provide high level of account management to customers
  • Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction
  • Work with demand management to satisfy customers' required delivery dates
  • Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of the status of orders, issues, etc.
  • Provide customer support for pre-order activities (pricing, availability, quoting, technical specifications)
  • Process customer orders (promise dates, order entry, collaboration with supply chain and operations)
  • Ensure customer satisfaction by routinely communicating order status details to customers
  • Manage Sales Order book/backlog in relation to dating/holds/quotes and P.O. errors
  • Ensure that all requested support is provided to meet the monthly revenue target
  • Provide high-quality service through efficient use of all Oracle functionalities related to order fulfillment and relative to customer activity
  • Coordinate cancellation requests with suppliers/customers in order to avoid any discrepancy/excess in inventory
  • Coordinate and align the communication throughout Ingersoll Rand and with the customer
  • Provide support and training to distributors on the order entry application
  • Obtain customer-specific requirements for developing and maintaining the master customer records (messages, part numbers, customer specs., equipment needs)
  • Respond to and/or refer product and technical questions to the appropriate channel
  • Share information with marketing and sales on customers and market conditions

WHAT IS IMPORTANT FOR US:

  • Fluency in English & German
  • Secondary/University education
  • 3 years’ experience in service/customer-facing role is a plus
  • Proficient in MS Office applications and experience with ERP (Oracle preferred)
  • Understanding of operations and the supply-demand flow is beneficial
  • Self-motivated, assertive individual, problem solver and teamwork-oriented

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
  • LinkedIn Learning free access
  • Employee assistance program
Apply for the job

Team Leader Accounts Receivable/Collections US

Place of Work: Veveří 3163/111, Brno - Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education/University Education
Language Skills: English

Team Leader Accounts Receivable/Collections supervises the activities of the accounts receivable team. Supports Manager Accounts Receivable. Oversees customer billing and collection activities.  Reviews deposit transactions and posting to customers’ accounts. Provides general supervision to staff.

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Works on assigned portfolio of customers. Acts as collection and AR process subject matter expert.
  • Supervises a team of 6-10 employees incl. recruitment, training and performance appraisals. Actively leads the team in individual and team development.
  • Communicate and explain work procedures to subordinates.
  • Supports Collections manager with IT projects e.g. future system and/or business unit integrations/upgrades
  • Supports Collections Manager with standardization of collection and any other AR processes. Drives process improvements and identifies opportunities for improvement.
  • Manage collection activities, including negotiating with past-due accounts, referring accounts to collection agencies, and sending follow-ups.
  • Acts as an escalation point and makes decisions within level of authority as specified in the credit policy.
  • Supports the doubtful debt calculation process and identifies need for specific provision based on the collection risk.
  • Reviews the AR ledger (trade AR and cash in advance accounts) of the team to make sure accounts are clear and aged debt is being actively collected either through collection team, debt collection agency or being provided for and written off.
  • Oversees and coordinates the day-to-day activities of the collection team, reviewing and distributing the workload, and monitoring team performance. Supports creation of mitigation plans to achieve the collection team goals.
  • Performs period close activities in cooperation with accounting teams.
  • Assists with external and internal audit.
  • Maintains key process documentation.
  • Assists with both regular and ad hoc reporting and data analyses.
  • Performs other responsibilities as assigned or required by the manager

WHAT IS IMPORTANT FOR US:

  • Time flexibility (supporting US time zone)
  • SAP, Oracle or other major ERP experience
  • Bachelor’s degree in accounting or finance (minimum associate degree).BS/BA in Finance, Accounting, or other Business degree preferred
  • 1-3 years’ experience in finance or customer service, collections strongly preferred
  • Proficient in Microsoft applications, superior spreadsheet skills and a working knowledge of Microsoft Excel
  • Prior background in an accounts receivable position
  • Diligent attention to detail and quality of outputs
  • Ability to work on multiple tasks simultaneously among changing priorities
  • Experience leading, implementing, and enforcing project management methodology
  • Self-starter with a proven track record of multitasking abilities
  • Excellent communication skills, presenting, listening and informing
  • Ability to exhibit composure, patience, and confidence when facing difficult situations.

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
  • Employee assistance program
  • LinkedIn Learning free access 
Apply for the job

Configurator Specialist

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education / University
Language Skills: English

The Master Data Management Team is at the very heart of Ingersoll Rand’s operations. We are responsible for carefully managing IR’s Master Data, using an array of IT Applications. The Master Data that the team manages pertains to Ingersoll Rand’s Products, Prices, Customers, and Vendors.

We have created a dynamic, positive & collaborative team environment within MDM, in which all our team members can grow, learn, and succeed.

WHAT WILL BE YOUR RESPONSIBILITIES:

  • The primary purpose of the Configurator Specialist role will be the design and implementation of the Oracle configurator across the 11i and R12 platforms
  • Writing Configurator rules, along with the creation of a User Interface, that will allow for a successful and accurate BOM to be generated for our factories
  • Creating/Loading/Building the Configurator used across various Oracle Systems
  • Developing the User Interface (UI) allowing for ease in the selection of the desired compressor configuration (cooperation with other departments included)
  • Oracle Bill of Material: creating new items, maintaining existing items and existing BOMs as well as developing new BOMs for new configured models
  • New Product Development Support
  • Providing support with Testing and Product launch phases and resolution of Oracle configurator issues and more

WHAT IS IMPORTANT FOR US:

  • Communicative level of English language
  • Previous experience working with an ERP Oracle is a must-have
  • Knowledge of Windchill is a plus
  • Team Player – ready, willing and able to support immediate colleagues to ensure team service levels are maintained
  • Customer-focused, with strong interpersonal & communication skills
  • General understanding of operational processes within a large Organisation
  • Proficient in MS Office applications, MS Excel in particular
  • Process Oriented, responsible, accurate, having a good eye for detail
  • Ability to participate in, and take the lead with Projects, often cross-functional
  • Must be able to work well in an often high-pressure, fast-paced environment, with the ability to work on multiple priorities at once

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
  • Employee assistance program
  • LinkedIn Learning free access
Apply for the job

Customer Experience - Operations Specialist with English

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: English

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Open order books: Resolving issues related to smooth progress of orders (order expediting, good availability etc.)
  • Claims: Investigating and resolving customer claims and disputes, issuing credit notes and manual debit notes
  • Billing: Billing invoices and issuing manual delivery notes
  • IC trade relationship support: Providing quotes and entering orders for intercompany customers, supporting open order book for intercompany customers 
  • Salesforce: Managing cases in Salesforce CRM system
  • Cooperation with other departments: Active cooperation with other customer experience and other teams
  • Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction

WHAT IS IMPORTANT FOR US:

  • Communicative level of English 
  • Communicative level of German, French or Italian is an advantage
  • Analytical, solution oriented
  • Ability to create reports (Excel basics)
  • PC literacy (MS Office)
  • SAP/Salesforce/Oracle or other CRM system experience is an advantage

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
  • LinkedIn Learning free access
  • Employee assistance program
Apply for the job

Inside Sales Representative

Place of Work: Veveří 3163/111, Brno Žabovřesky / Warsaw, Poland
Employment Type: Full-time work
Desired Education: University education
Language Skills: English & one additional European language required

We are expanding at Ingersoll Rand! Be a part of a brand-new department, as part of the Precision & Science Technologies Inside Sales Specialist team. The Inside Sales Representative will integrate the Europe and Africa Sales Enablement Team. The role holder will be the first point of contact for external leads coming into the business for our ARO brand, offering a timely response to incoming enquiries delivering superior customer experience across our business line driving positive Net Promoter Score and improved lead handoff and closing processes with our sales teams and external channel partners. The person in charge will also have the opportunity to manage channel communication, analyse the success rate of local e-mailing campaigns and organize events and marketing initiatives internally and for channel partner. The right candidate will bring a combination of experience in direct to end-user sales, channel management, customer service, and problem solving.

The role can be based either in Brno, Czechia or Warsaw, Poland. 

WHAT WILL BE YOUR RESPONSIBILITIES: 

  • Lead Response: Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly close them personally or direct them to the appropriate team member, ensuring a consistently positive customer experience.
  • Follow-Up Management: Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
  • CRM Oversight: Maintain and optimize the CRM system by brand, manage the database efficiently, and analyze conversion metrics to seek areas for performance enhancement.
  • Customer Experience Enhancement: Contribute to improving the company's Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries.
  • Sales Process Optimization: Continuously refines and optimizes sales lead processes to increase efficiency and effectiveness.
  • Lead Generation Collaboration: Collaborate with the Product Management team on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth.
  • Channel Communication: Prepare and deliver, in close collaboration with Sales Enablement Managers, all relevant channel communication like newsletters, promotion or event invitations. Own the communication agenda and post communication analysis and more!

WHAT IS IMPORTANT FOR US:

  • Bachelor Degree with 2+ years of experience in a sales & service environment, or equivalent years of experience 2+ years of proven customer service expertise in the Service Industry preferred.
  • Direct experience with Salesforce or equivalent CRM systems is desired.
  • Excellent communication skills with ability to speak to technical requirements and specifications. Self-driven, confident, and team oriented.
  • English fluency plus another European language is required.
  • Travelling 5% - 10% of the total working time annually.

WHAT WE OFFER:  

Below benefits apply to the CZ location only, Polish benefits may differ. 

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
  • Employee assistance program

 

 

Apply for the job

Customer Account Specialist with Italian/French

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary/University education
Language Skills: English, Italian/French

The Customer Account Specialist will manage the customer experience in EMEIA by handling and supporting all operational transactions for Compression Technologies and Services businesses. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer. Management of assigned accounts.

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Provide high level of account management to customers
  • Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction
  • Work with demand management to satisfy customers' required delivery dates
  • Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of the status of orders, issues, etc.
  • Provide customer support for pre-order activities (pricing, availability, quoting, technical specifications)
  • Process customer orders (promise dates, order entry, collaboration with supply chain and operations)
  • Ensure customer satisfaction by routinely communicating order status details to customers
  • Manage Sales Order book/backlog in relation to dating/holds/quotes and P.O. errors
  • Ensure that all requested support is provided to meet the monthly revenue target
  • Provide high-quality service through efficient use of all Oracle functionalities related to order fulfillment and relative to customer activity
  • Coordinate cancellation requests with suppliers/customers in order to avoid any discrepancy/excess in inventory
  • Coordinate and align the communication throughout Ingersoll Rand and with the customer
  • Provide support and training to distributors on the order entry application
  • Obtain customer-specific requirements for developing and maintaining the master customer records (messages, part numbers, customer specs., equipment needs)
  • Respond to and/or refer product and technical questions to the appropriate channel
  • Share information with marketing and sales on customers and market conditions

WHAT IS IMPORTANT FOR US:

  • Fluency in English & Italian or French is required
  • Knowledge of German or Spanish is an advantage
  • Secondary/University education
  • 3 years’ experience in service/customer-facing role is a plus
  • Proficient in MS Office applications and experience with ERP (Oracle, SAP)
  • Understanding of operations and the supply-demand flow is beneficial
  • Self-motivated, assertive individual, problem solver and teamwork-oriented

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
  • LinkedIn Learning free access
  • Employee assistance program
Apply for the job

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I wish to increase my chances of future employment and therefore, I hereby agree that Gardner Denver CZ + SK, s.r.o., Business ID: 26699826, Czech Republic further processes my personal data, even beyond the selection procedure for said job position, for the purpose of keeping my records and sending me similar job offers. I grant my consent for 3 years. I may withdraw my consent at any time. Your data will be disclosed to authorised employees of the company(-ies) only to the extent necessary for the processing purposes.